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Public offer

ON THE PROVISION OF PSYCHOLOGICAL CONSULTATION SERVICES

This document is a public offer (hereinafter referred to as the “Offer”) of the individual entrepreneur Biliavska Oleksandra Dmytrivna (hereinafter referred to as the “Contractor”) to conclude an agreement on the provision of psychological counseling services presented on the websitehttps://alter-ego.net.ua/ (hereinafter referred to as the “Agreement”) on the terms and conditions specified in this Offer.

This Offer is addressed to an unspecified group of persons and is public in accordance with Article 633 of the Civil Code of Ukraine.

The contract is concluded in electronic form and does not require signing on paper.

A person who accepts the terms of this Agreement is considered to have accepted the Offer and acquired the status of a Customer. Acceptance of this Offer is carried out by the Customer taking conclusive actions indicating his intention to conclude the Agreement, in particular: filling out the registration form on the website; providing personal data; confirming the registration through the administrator; making payment for services; actually receiving a consultation.

Acceptance of this Offer constitutes full and unconditional acceptance of all terms and conditions of this Agreement and is equivalent to its signing.

Services can be provided both in a remote format (online using the Internet and communication means) and in an offline format at a location determined by the Contractor. By accepting this Offer, the Customer agrees with the specifics of the relevant format for providing services.

If the online format is chosen, the Customer independently ensures the availability of technical means (device, Internet access, software) necessary to receive the service, and bears the risks associated with technical failures on its side.

1. Definition of terms

1.1. Public offer – a public offer of the Contractor, addressed to an unspecified circle of persons, to conclude a public agreement with the Contractor on the provision of psychological consultations (hereinafter referred to as the “Agreement”) on the terms contained in this Offer.

1.2. Acceptance – full, unconditional and unreserved acceptance by the Customer of the terms and conditions of this Offer. Acceptance is made in the Customer's performance of any conclusive actions.

1.3. Conclusive actions – actions of the Customer indicating agreement to comply with the terms of the Agreement. Such actions may include: filling out the registration form on the website; providing personal data; confirming registration through the administrator; making payment for services; actually receiving a consultation or all of the above actions together, or other actions established by the Law.

1.4. Service – psychological counseling services provided to the Customer by Specialists engaged by the Contractor in specified formats (online and/or offline) in accordance with the terms of this Agreement.

1.5. Website – internet resource at the address https://alter-ego.net.ua/, which created and used by the Contractor as an information system for posting information about services, organizing appointments for consultations, communicating with Customers, and accepting applications for the provision of services.

1.6. Customer – an individual who uses the services of the Contractor for purposes not related to the conduct of entrepreneurial activity, or a legal entity/individual entrepreneur who orders the services of the Contractor.

1.7. Performer – individual entrepreneur Bilyavska Oleksandra Dmytrivna (RNOKPP 3135515889), who is established and operates in accordance with the current legislation of Ukraine, location (place of registration): 03127, Kyiv, Holosiivskyi district, Holosiivskyi ave., building 114, apt. 63, and organizes the provision of psychological counseling services, ensures the functioning of the Site, the involvement and coordination of specialists, and also concludes this Agreement with the Customer.

1.8. Specialist – an individual who directly provides psychological counseling services to the Customer on behalf of the Contractor, has the appropriate qualifications and is engaged by the Contractor to provide services under this Agreement. The specialist is not a party to this Agreement, but acts as an engaged person of the Contractor and/or an employee of the Contractor.

2. Subject of the contract

2.1. Under this Agreement, the Contractor undertakes to provide services in the field of psychological counseling (hereinafter referred to as the "Services") with the involvement of Specialists, and the Customer undertakes to accept and pay for such Services under the terms of this Offer.

2.2. Services are provided in the forms and scope specified on the Site, in particular in the format of: individual or group consultations; online (using the Internet and means of communication) and/or offline (at a designated location).

Specific terms and conditions for the provision of Services (format, duration, cost, date and time) are determined when booking a consultation and/or are indicated in the description of the relevant Service on the Site.

2.3. Services under this Agreement are exclusively of a consulting, informational and psychological nature and do not constitute medical assistance within the meaning of the legislation of Ukraine.
The Contractor and/or the involved Specialists: do not practice medicine; do not conduct medical or psychiatric diagnostics; do not establish diagnoses; do not prescribe medication.

The services provided by the Contractor cannot be considered a substitute for qualified medical care. If the Customer has signs of diseases or conditions requiring medical intervention, the Customer is recommended to contact an appropriate medical specialist.

2.4. The Agreement is considered concluded from the moment of acceptance by the Customer of this Offer in the manner provided for by this Agreement.

2.5. By agreement of the Parties, the Agreement may be additionally drawn up in writing in the form of a separate document (agreement-application), which does not affect the validity of the Agreement concluded by accepting this Offer.

3. Appointment for a consultation (order a service)

3.1. The customer makes an appointment for a consultation (order a service) independently, by performing conclusive actions, in particular:

  • via the form on the Site (block "Book a consultation")
  • with the help of the Contractor's administrator at the phone number specified in the "Contacts" section.

3.2. The Customer's performance of the actions provided for in clause 3.1 of this Agreement are actions aimed at concluding the Agreement in accordance with the Law of Ukraine "On Electronic Commerce" and is considered the submission of an offer (application) for the receipt of the service.

3.3. An appointment for a consultation is considered confirmed from the moment the Contractor sends the Customer the corresponding confirmation (in the form of a message, email, message in a messenger or other method of communication).

3.4. The Contractor has the right to refuse to confirm the recording or provide the service if:

  • the information provided by the Customer is incomplete, inaccurate or raises doubts as to its reliability;
  • there are reasonable grounds to believe that the Customer requires medical, psychiatric, or emergency care;
  • the Customer's behavior is incorrect, aggressive or such that may interfere with the proper provision of the service;
  • there is no technical or organizational possibility to provide the service at the appropriate time;
  • The customer is in an inappropriate state, namely: a state of alcoholic, toxic or drug intoxication.

3.5. To make an appointment for a consultation, the Customer undertakes to provide reliable and up-to-date information, in particular:

  • last name, first name;
  • contact phone number;
  • link to the selected service (name of consultation/format)
  • other information necessary to provide the service (if necessary).

3.6. The Customer is responsible for the accuracy, completeness and relevance of the data provided. The Contractor is not responsible for the inability to provide the service resulting from the Customer providing inaccurate or incorrect information.

3.7. By concluding the Agreement, accepting the terms of the Offer, the Customer confirms that:

  • is familiar with and fully agrees with the terms of this Offer and the description of services posted on the Site;
  • voluntary consent to the collection, processing and use of his/her personal data in accordance with the Law of Ukraine "On Personal Data Protection" and the Privacy Policy of the Contractor;
  • understanding that the services received are not therapeutic, but rather consultative, psychological in nature and do not replace medical care;
  • agrees to conclude the Agreement in electronic form in accordance with the Law of Ukraine "On Electronic Commerce";
  • acknowledges that electronic messages, records in the Contractor's information systems, as well as confirmation of payment may be used as proper evidence of the conclusion and performance of the Agreement.

4. Payment for services

4.1. Prices for services are determined by the Contractor independently and indicated on the Site in hryvnias excluding VAT, according to the selected service format (individual consultation, group format, online/offline).

4.2. The Contractor has the right to unilaterally change the cost of services. At the same time, the cost of consultations already paid for by the Customer cannot change.

4.3. The customer pays the cost of the service before the start of the service provision, unless otherwise expressly provided for by the terms of a specific service specified on the Site .

4.4. Payments between the Contractor and the Customer are made by the methods specified on the Site in the "Payment" section.

4.5. The Customer's payment obligations are considered fulfilled from the moment the funds are received into the Contractor's account.

4.6. Payment for services is a conclusive action of the Customer, confirming acceptance of this Offer and conclusion of the Agreement in accordance with the Law of Ukraine "On Electronic Commerce".

4.7. The Customer agrees that electronic documents, payment confirmations, payment system receipts, bank statements and other electronic data may be used as proper evidence of the fact of concluding the Agreement and fulfilling the obligations under it.

4.8. In the event of cancellation or postponement of a consultation at the initiative of the Customer, the terms of refund or non-refund of the cost of services are determined in accordance with the section of this Agreement governing the procedure for cancellation and postponement of consultations.

4.9. In the event of payment using payment services or banking institutions, the Customer shall bear the costs associated with the fees of such services, unless otherwise specified on the Site.

4.10. In the event of an erroneous payment or the need to return funds, the return is made based on the Customer's request in the manner provided for by this Agreement, taking into account the requirements of the current legislation of Ukraine.

5. Provision of service

5.1. The Contractor undertakes to ensure the provision of Services in accordance with the terms of this Agreement, the selected consultation format and the description of services posted on the Site.

5.2. Services are provided at the time agreed upon by the Parties in the format:
 – online (using the Internet and video/audio communication); or
– offline (at a location specified by the Contractor).

5.3. The Contractor undertakes to:

  • organize the provision of services at the agreed time;
  • ensure the proper quality of the service in accordance with its description;
  • ensure the confidentiality of information received from the Customer, except for cases of disclosure provided for by law;
  • notify the Customer in advance of circumstances that may prevent the provision of the service.

5.4. The Customer undertakes:

  • arrive for a consultation on time or connect to an online session at the agreed time;
  • comply with the terms of this Agreement and the rules for providing services;
  • notify the Contractor of the possibility of cancellation or postponement no later than 24 hours (or other period specified in the service description), if this is provided for by the terms of a specific service;
  • ensure the accuracy of the personal data provided and the information necessary for the provision of the service;
  • be present at an individual consultation in a state appropriate for providing individual consultation, namely: without being in a state of alcoholic, toxic or drug intoxication.

5.5. If the online format of the service is chosen, the Customer independently ensures the availability of the necessary technical means (device, Internet access, software) and bears the risks associated with technical failures on his side.

5.6. The service is considered to be properly provided if it was actually performed in the agreed format and scope, except in cases where the Customer reasonably proves the presence of significant deficiencies.

5.7. In the event that the quality of the service does not correspond to the promised description (for example, the absence of a specialist, incorrect consultation format), the Customer has the right to demand re-provision of the service or a refund in accordance with the Law of Ukraine "On Consumer Rights Protection".

5.8. The Customer agrees that the effectiveness and result of the services depend, in particular, on his personal participation, openness and implementation of recommendations, and the Contractor does not guarantee the achievement of a specific result.

5.9. When providing services, it is prohibited to make audio or video recordings of consultations without the prior consent of the Contractor, as well as to transfer information obtained during the consultation to third parties, unless otherwise expressly agreed by the Parties.

6. Cancellation/postponement or refusal of service

6.1. The Customer has the right to cancel or postpone the consultation (service) on his own initiative, subject to compliance with the notice period established for the relevant service, in particular no later than 24 hours before the scheduled time of its provision, unless otherwise provided for in the terms of the specific service.

6.2. In case of cancellation or postponement of the consultation at the request of the Customer on his own initiative, the cost of the consultation:

  • is fully refundable if the Customer has complied with the established notice period;
  • is not refundable if the Customer does not notify the Contractor by the established deadline or refuses the service less than the established time before its start.

6.3. In the event of the Customer's failure to appear for a consultation (including failure to connect to the online session at the specified time) without notice within the specified period, the service is considered to have been provided and its cost is not refundable.

6.4. If the Customer is late for a consultation, the consultation time is not extended, and the service is provided within the booked time.

6.5. If the Contractor cancels or postpones the consultation on its own initiative (for example, due to technical reasons, absence of a specialist, force majeure), the cost of the consultation is returned to the Customer in full or used for another single session in accordance with the procedure agreed upon by the Parties.

6.6. Refunds are made at the Customer's request by bank transfer to the Customer's account within 14 calendar days from the date of receipt of the relevant application and necessary details from the Customer.

6.7. The customer does not have the right to cancel the consultation or demand a refund after the actual receipt of the service (session), except in cases where the service was provided with significant violations of the terms of the contract or service description (for example, absence of a specialist, different format, reduced duration, etc.).

6.8. In the event of significant deficiencies in the service (violation of quality, volume, format, violation of confidentiality, etc.), the Customer has the right to:

  • request re-provision of the service;
  • or demand a refund of the cost of the consultation already provided.

The Contractor shall consider such claims within 30 (thirty) calendar days, provided that the Customer provides a written application and other documents required by law.

6.9. The Contractor is not responsible for the feelings, internal state or real-life consequences that arise in the Customer as a result of receiving psychological counseling, since the results depend on the Customer's individual subjective reflection, his life circumstances and decisions.

6.10. Cancellation or postponement of the consultation is carried out exclusively in accordance with the procedure provided for in this section of the Agreement and/or in accordance with the procedure directly specified in the description of a specific Service on the Site. Any other agreements between the Parties are permitted only if they are confirmed in writing (including electronically).

7. Liability of the parties and circumstances of force majeure (force majeure)

7.1. The Parties are liable for failure to fulfill or improper fulfillment of their obligations in accordance with the terms of this Agreement and the current legislation of Ukraine.

7.2. The Contractor does not guarantee the achievement of a specific result from receiving services, since the result depends on the individual characteristics of the Customer, his participation in the consulting process, implementation of recommendations and other circumstances beyond the Contractor's control.

7.3. The Contractor is not responsible for possible consequences associated with the Customer's decisions, actions or inactions made on the basis of recommendations received during the consultation.

7.4. The Contractor shall not be liable if the Customer, despite the recommendations, did not seek medical or other specialized assistance if there were appropriate indications.

7.5. The Contractor is not liable for improper or untimely provision of services, if this was a consequence of:

  • provision by the Customer of inaccurate, incomplete or outdated information;
  • untimely notification by the Customer of changes in contact details or circumstances affecting the receipt of the service;
  • failure by the Customer to fulfill the terms of this Agreement.

7.6. In the case of providing services online, the Contractor is not responsible for interruptions, delays or inability to provide services that arise from reasons beyond its control, in particular:

  • Internet network failures;
  • malfunctions or limitations in the operation of software, platforms or communication services;
  • actions, omissions or unauthorized intervention of third parties;
  • technical failures, cyberattacks or other similar circumstances.

7.7. The Contractor organizes the provision of services with the involvement of Specialists and is responsible for the proper organization of the service provision process, but is not responsible for the Customer's subjective perception of the consultation or the lack of the expected result.

7.8. The Contractor's aggregate liability for any claims of the Customer arising from this Agreement is limited to the amount of the cost of services actually paid by the Customer.

7.9. The Contractor and the Customer are responsible for fulfilling their obligations in accordance with the current legislation of Ukraine, the terms of this Public Offer and additional terms specified in the description of specific services.

7.10. The Parties are exempt from liability for full or partial failure to fulfill their obligations if the failure is a consequence of force majeure circumstances: war or military actions, man-made disasters, natural disasters, changes in legislation that directly prohibit the provision of services, etc.

The Party that discovers such circumstances is obliged to immediately notify the other Party and provide references to the relevant legal acts or documents.

8. Confidentiality and protection of personal data

8.1. By providing their personal data when using the Site, making an appointment for a consultation or otherwise interacting with the Contractor, the Customer provides their voluntary, specific, informed and unambiguous consent to the processing of their personal data in accordance with the legislation of Ukraine.

8.2. Processing of personal data includes any action or set of actions related to the collection, registration, accumulation, storage, adaptation, modification, use, dissemination (transfer), depersonalization and destruction of personal data.

8.3. The Customer's personal data is processed for the following purposes:

  • execution and execution of this Agreement;
  • organization and provision of psychological counseling services;
  • ensuring communication with the Customer;
  • keeping records, reporting and internal documentation;
  • compliance with the requirements of Ukrainian legislation.

The consent is valid throughout the entire period of performance and the relevant periods of storage of personal data in accordance with the legislation of Ukraine.

8.4. The Customer agrees that the Contractor has the right to transfer personal data to third parties solely to the extent necessary to achieve the purposes of the processing, in particular:

  • transfer of data to third parties acting in the interests of the Contractor (payment systems, IT partners, online platform administrators) to fulfill obligations to the Customer;
  • to the involved Specialists – exclusively to the extent necessary for the provision of services.

8.5. The Contractor takes appropriate organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure or destruction.

8.6. At the same time, the Customer is aware and agrees that the transmission of information via the Internet is not completely secure, and the Contractor does not guarantee absolute security of data transmission via public communication networks when their disclosure occurred due to circumstances beyond the Contractor's control, in particular the actions of third parties or technical vulnerabilities.

8.7. The Customer is responsible for the accuracy, completeness and relevance of the personal data provided.

8.8. The Contractor is not liable for the inability to fulfill its obligations if such inability arose as a result of the Customer providing inaccurate or outdated personal data.

8.9. Personal data is stored for the period necessary to achieve the purpose of their processing, as well as for the periods established by the legislation of Ukraine.

9. Term of the Agreement and procedure for its termination

9.1. This Agreement shall enter into force from the moment of its acceptance by the Customer and shall be valid for the period of provision of services.

9.2. As regards mutual settlements, the Agreement shall remain in force until the Parties have fully fulfilled their financial obligations.

9.3. The Customer has the right to withdraw from the Agreement (service) in accordance with the procedure and on the terms specified in this Agreement, in particular the section on cancellation and transfer of services.

9.4. The Contractor has the right to unilaterally refuse to perform the Contract in the following cases:

  • violation by the Customer of the terms of this Agreement;
  • provision of false information by the Customer;
  • the presence of circumstances that make it impossible to provide services properly;
  • other cases provided for by this Agreement.

9.5. In the event of termination of the Agreement at the initiative of the Contractor for reasons not related to the Customer's violation of the terms of the Agreement, the funds paid shall be refunded in accordance with the procedure specified in this Agreement.

9.6. Termination of the Agreement does not release the Parties from liability for violations that occurred during its validity.

9.7. The provisions of this Agreement regarding confidentiality, processing of personal data and liability shall survive termination of the Agreement.

10. Procedure for amending the Agreement

10.1. The Contractor has the right to unilaterally amend this Agreement by publishing a new version of the Agreement on the Site.

10.2. Changes to the Agreement shall enter into force from the moment of their publication on the Site, unless another effective date is specified additionally upon their publication.

10.3. The Contractor undertakes to provide access to the current version of the Agreement on the Site.

10.4. Further use of the Contractor's services, including the Customer's performance of conclusive actions (in particular, booking a consultation, making payment or actually receiving services) after the changes to the Agreement come into force, is considered confirmation of the Customer's consent to such changes.

10.5. In case of disagreement with the changes made, the Customer has the right to terminate the use of the Contractor's services.

 11. Other conditions

11.1. This Agreement is concluded on the territory of Ukraine and is governed by the current legislation of Ukraine, in particular the Civil Code of Ukraine, the Law of Ukraine "On Protection of Consumer Rights", the Law of Ukraine "On Protection of Personal Data", The Law of Ukraine “On Electronic Commerce”, the Law of Ukraine “On the Mental Health Care System in Ukraine”.

11.2. All disputes arising between the Customer and the Contractor shall be resolved through negotiations. In the event of failure to reach an agreement, the dispute shall be resolved in court in accordance with the current legislation of Ukraine.

11.3. If any provision of this Agreement is declared invalid or unenforceable, this shall not affect the validity of the other provisions of the Agreement.

11.4. Failure or untimely exercise by any of the Parties of their rights under this Agreement does not constitute a waiver of such rights in the future.

11.5. All appendices, rules, service descriptions and other materials posted on the Site are an integral part of this Agreement.

Location (place of registration) and details of the Contractor:

INDIVIDUAL PERSON – ENTREPRENEUR BELIAVSKA OLEKSANDRA DMITRIVNA

03127, Kyiv, Holosiivskyi district, Holosiivskyi Ave., building 114, apt. 63

Account number UA573052990000026006021005973 in JSC "PRIVATBANK", MFI 305299

RNOKPP 3135515889
The public offer (contract) for the provision of psychological counseling services was approved as of 04/17/2026.