Public offer to conclude a contract for the purchase and sale of goods

This document is a public offer (hereinafter referred to as the Offer) of the individual entrepreneur Biliavska Oleksandra Dmytrivna (hereinafter referred to as the Seller) to conclude a contract for the purchase and sale of goods presented on the website https://alter-ego.net.ua/ (hereinafter referred to as the Agreement), with any individual who has accepted the terms of this Offer, on the terms and conditions specified in this Offer.

This Offer is addressed to an unspecified group of persons and is public in accordance with Article 633 of the Civil Code of Ukraine.

The contract is concluded in electronic form and does not require signing on paper.

A person who accepts the terms of this Agreement is considered to have accepted the Offer and acquired the status of a Buyer. Acceptance of this Offer is carried out by the Buyer taking conclusive actions indicating his intention to conclude the Agreement, in particular: placing an order on the website; filling out the order form; providing the necessary contact details; confirming the order; making payment for the Goods; actually receiving the Goods or accessing them.

Acceptance of this Offer constitutes full and unconditional acceptance of all terms and conditions of this Agreement and is equivalent to its signing.

The transfer of the Goods may be carried out both in a remote format by delivering the tangible Goods, sending the electronic Goods, providing a download link or opening access to digital content, and by self-collection, if such a possibility is provided by the Seller. By accepting this Offer, the Buyer agrees with the specifics of the appropriate method of receiving the Goods.

In the event of purchasing an electronic Product or digital content, the Buyer independently ensures the availability of technical means (device, Internet access, software) necessary to access the Product, and bears the risks associated with technical failures on his side.

1. Definition of terms

1.1. Public offer – a public offer of the Seller, addressed to an unspecified circle of individuals, to conclude a contract for the purchase and sale of goods remotely with the Seller (hereinafter referred to as the “Contract”) on the terms and conditions contained in this Offer.

1.2. Acceptance – full, unconditional and unreserved acceptance by the Buyer of the terms and conditions of this Offer. Acceptance is effected by the Buyer taking conclusive actions.

1.3. Conclusive actions – actions of the Buyer, indicating agreement to comply with the terms of the Agreement. Such actions may include: placing an order on the Site; filling out the order form; providing contact information; confirming the order; making payment for the Goods; actual receipt of the Goods or access to them; or other actions provided for by the legislation of Ukraine.

1.4. Goods – any products, printed publications, books, educational and methodological materials, electronic publications, digital content, information materials, access to electronic products or other tangible or intangible goods offered for purchase by the Seller.

1.5. Website – Internet resource at https://alter-ego.net.ua/, created and used by the Seller as an information system for posting information about the Goods, placing orders, communicating with Buyers and accepting payments.

1.6. Buyer – an individual who purchases the Goods for their own needs, not directly related to the conduct of business activities, and has accepted this Offer.

1.7. Seller – individual entrepreneur Bilyavska Oleksandra Dmytrivna (TIN 3135515889), established and operating in accordance with the legislation of Ukraine, address: 03127, Kyiv, Holosiivskyi district, Holosiivskyi ave., building 114, apt. 63, sells the Goods, ensures the functioning of the Site and concludes this Agreement with the Buyer.

1.8. Electronic Goods – Goods in digital form, transferred to the Buyer by providing access, sending an email, downloading link or other remote method.

2. Subject of the contract

2.1. Under this Agreement, the Seller undertakes to transfer the ownership of the Goods presented on the Site to the Buyer, and the Buyer undertakes to accept and pay for such Goods under the terms of this Offer.

2.2. Goods sold under this Agreement may be in physical and/or electronic form, in particular in the format of: printed publications, books, educational and methodological materials, electronic publications, digital content, information materials, access to electronic products and other goods presented on the Site.

Specific characteristics of the Product, its cost, transfer procedure, method of receipt, scope of access (for electronic Products), as well as other essential conditions are specified in the description of the relevant Product on the Site and/or when placing an order.

2.3. Information about the Goods posted on the Site is for reference purposes only and does not constitute individual advice, a guarantee of achieving a specific result, or a recommendation for making decisions, unless otherwise expressly stated by the Seller. Electronic Goods are provided for the personal use of the Buyer, unless otherwise expressly provided for in the terms of purchase.

2.4. The Agreement is considered concluded from the moment of acceptance by the Buyer of this Offer in the manner provided for by this Agreement.

2.5. By agreement of the Parties, the Agreement may be additionally drawn up in writing as a separate document, which does not affect the validity of the Agreement concluded by accepting this Offer.

3. Order processing procedure

3.1. The Buyer places the order independently by performing conclusive actions, in particular:

• through the order form on the Site;
• through the functionality of the cart or the corresponding section of the Site;
• by contacting the contact details provided in the "Contacts" section;
• in another way offered by the Seller on the Site.

3.2. The Buyer's performance of the actions provided for in clause 3.1 of this Agreement are actions aimed at concluding the Agreement in accordance with the Law of Ukraine "On Electronic Commerce" and is considered to be the submission of an application for the purchase of the Goods.

3.3. The order is considered accepted for processing from the moment the Seller sends the Buyer the corresponding confirmation in the form of a message, email, messenger message or other method of communication.

3.4. The Seller has the right to refuse to confirm the order or fulfill it if:

• the ordered Product is not available;
• there was a technical error regarding the price, description or characteristics of the Product;
• the Buyer's behavior is incorrect, aggressive or prevents the proper execution of the order;
• there is no technical or organizational possibility to fulfill the order.

3.5. The Buyer is responsible for the accuracy, completeness and relevance of the data provided. The Seller is not responsible for the inability to fulfill the order resulting from the Buyer providing inaccurate or incorrect information.

3.6. By concluding the Agreement and accepting the terms of the Offer, the Buyer confirms that:

• is familiar with and fully agrees with the terms of this Offer;
• is familiar with the description, characteristics and cost of the Goods posted on the Site;
• consents to the collection, processing and use of personal data in accordance with the legislation of Ukraine and the Seller's Privacy Policy;
• agrees to conclude the Agreement in electronic form in accordance with the Law of Ukraine "On Electronic Commerce";
• acknowledges that electronic messages, records in the Seller's information systems, as well as confirmation of payment may be used as proper evidence of the conclusion and performance of the Agreement.

3.7. In the event of purchasing an electronic Product, the Buyer independently ensures the availability of the necessary technical means (device, Internet access, software) necessary to access the Product, and bears the risks associated with technical failures on his side.

4. Product Price and Payment

4.1. The price of each Product is determined by the Seller independently and is indicated on the Site in hryvnias excluding VAT or taking into account the requirements of the current legislation of Ukraine.

4.2. The Seller has the right to unilaterally change the prices of the Goods. However, the price of an order already placed and paid for by the Buyer is not subject to change.

4.3. Payment for the Goods is made by the Buyer in advance, unless otherwise expressly stated in the description of a specific Product on the Site.

4.4. Settlements between the Seller and the Buyer are made when placing an order.

4.5. The Buyer's payment obligations are considered fulfilled from the moment the funds are credited to the Seller's account.

4.6. Making payment is a conclusive action of the Buyer, confirming acceptance of this Offer and conclusion of the Agreement in accordance with the Law of Ukraine "On Electronic Commerce".

4.7. The Buyer agrees that electronic documents, payment confirmations, payment system receipts, bank statements and other electronic data may be used as proper evidence of the fact of concluding the Agreement and fulfilling the obligations under it.

4.8. In the event of payment using payment services or banking institutions, the Buyer shall bear the costs associated with the commissions of such services, unless otherwise specified on the Site.

4.9. In the event of erroneous payment or if there are grounds for a refund, the refund is made based on the Buyer's application in accordance with the procedure provided for by this Agreement and the current legislation of Ukraine.

5. Return and exchange of goods

5.1. The return and exchange of tangible Goods of proper quality is carried out in cases and in accordance with the procedure provided for by the Law of Ukraine "On Protection of Consumer Rights" and other acts of the current legislation of Ukraine.

5.2. The Buyer has the right to exchange the tangible Goods of proper quality within the period established by the legislation of Ukraine, provided that the Goods have not been used, their commercial appearance, consumer properties, packaging, seals, labels, as well as a document confirming the fact of purchase have been preserved.

5.3. The return of material Goods of inadequate quality is carried out in accordance with the procedure established by the legislation of Ukraine, with the Buyer's right to demand replacement of the Goods, a proportional reduction in the price, free elimination of defects or a refund of the funds paid in cases provided for by law.

5.4. Electronic Goods, digital content, information materials in electronic form or access to an information product of proper quality after actually providing access, sending a link, opening a user account, sending a file or otherwise transferring it to the Buyer are not subject to return or exchange, except in cases expressly provided for by the legislation of Ukraine.

5.5. If the electronic Product cannot be used for technical reasons arising from the Seller (damaged file, invalid link, lack of access, activation error, etc.), the Buyer has the right to contact the Seller to eliminate the deficiencies, re-provide access, replace the file or find another appropriate way to fulfill the order.

5.6. To consider the issue of return, exchange or elimination of defects, the Buyer shall contact the Seller with an Application using the contact details specified on the Site, indicating the order number, date of purchase and the essence of the application. If necessary, the Seller has the right to request additional information confirming the fact of purchase.

5.7. Refunds in cases provided for by this Agreement or the legislation of Ukraine shall be made by the same payment method by which the payment was made, or by another method agreed upon by the parties within a reasonable time after the decision on refund is made.

6. Liability and force majeure

6.1. The Parties are responsible for failure to fulfill or improper fulfillment of the terms of this Agreement in accordance with the current legislation of Ukraine and the provisions of this Offer.

6.2. The Seller is responsible for the proper execution of the order within the limits specified by this Agreement and the legislation of Ukraine.

6.3. The Seller is not responsible for:

• incorrect, improper or inappropriate use of the Goods by the Buyer;
• inability to use the Goods for reasons dependent on the actions or inaction of third parties;
• technical disruptions of the Internet, equipment, software or devices of the Buyer;
• errors, inaccuracies or inaccurate data provided by the Buyer when placing an order;
• delivery delays caused by postal, courier, banking or payment services;
• temporary unavailability of the Site due to technical reasons, preventive maintenance or force majeure circumstances.

6.4. The Parties are exempt from liability for partial or complete failure to fulfill their obligations under this Agreement if such failure was a consequence of force majeure circumstances that arose after the conclusion of the Agreement and which the Parties could not foresee or prevent by reasonable measures.

6.5. Force majeure circumstances include, in particular, but not exclusively: military actions, armed conflicts, terrorist acts, mass riots, strikes, fires, floods, earthquakes, communication network failures, long-term power outages, actions of government authorities, cyberattacks, epidemics, pandemics and other extraordinary circumstances that objectively make it impossible to fulfill obligations.

6.6. The party for whom force majeure circumstances have occurred must notify the other party of their occurrence within a reasonable time and, if possible, provide confirmation of such circumstances.

6.7. During the period of force majeure circumstances, the period for the performance of obligations shall be extended for the period of such circumstances and the time required to eliminate their consequences.

6.8. If the force majeure circumstances continue beyond a reasonable period of time and make further performance of the Agreement impossible, each party has the right to initiate termination or revision of the terms of order performance.

6.9. The Buyer is responsible for the accuracy of the information provided, compliance with the terms of use of the Goods and timely fulfillment of payment obligations.

6.10. In the event of a violation by the Buyer of the Seller's intellectual property rights, the latter has the right to demand the cessation of the violation and compensation for damages in accordance with the procedure provided for by the legislation of Ukraine.

7. Personal data

7.1. By placing an order, the Buyer consents to the collection, storage, processing and use of his/her personal data by the Seller for the purpose of fulfilling this Agreement, placing orders, making payments, delivering the Goods and communicating with the Buyer.

7.2. Personal data is processed in accordance with the Law of Ukraine "On Personal Data Protection" and other norms of the current legislation of Ukraine.

7.3. The Seller undertakes to take the necessary organizational and technical measures to protect personal data from unlawful access, loss, alteration or dissemination.

7.4. The Buyer has the rights of a personal data subject provided for by the legislation of Ukraine, in particular the right to access their data, clarify, update or withdraw consent in cases specified by law.

8. Intellectual property

8.1. All materials posted on the Site, as well as materials transmitted as part of the electronic Product, including texts, images, graphic elements, design, structure, files, educational and informational materials, may be subject to copyright and other intellectual property rights.

8.2. Property and non-property intellectual property rights to such materials belong to the Seller or other legal rights holders.

8.3. The purchase of the Goods does not imply the transfer to the Buyer of copyright or exclusive property rights to the relevant Goods, unless otherwise expressly stated by the Seller.

8.4. It is prohibited without the written permission of the Seller:

• copying, reproducing or duplicating materials;
• distribution, sale, resale or transfer to third parties;
• publicly accessible placement;
• modifying, repurposing, or using materials for commercial purposes;
• transfer of access to the electronic Product to third parties.

8.5. In the event of a violation of intellectual property rights, the Seller has the right to restrict access to the electronic Product and take other protective measures provided for by law.

9. Procedure for amending the Agreement

9.1. The Seller has the right to unilaterally amend this Agreement by publishing a new version of the Offer on the Site.

9.2. Changes to the Agreement shall enter into force from the moment of their publication on the Site, unless another effective date is additionally specified when publishing the new version.

9.3. The Seller undertakes to ensure free access for users to the current version of the Agreement posted on the Site.

9.4. Changes do not apply to orders that were placed and paid for by the Buyer before the relevant changes came into force, unless otherwise provided for by the legislation of Ukraine or a separate agreement of the parties.

9.5. Further use of the Site, placing new orders, making payment or actually receiving the Goods after the changes to the Agreement come into force shall be deemed confirmation of the Buyer's consent to such changes.

9.6. In case of disagreement with the changes made, the Buyer has the right to stop using the Site and not place new orders.

9.7. The Seller has the right to update the terms of the Agreement without separate personal notification to the Buyers, unless otherwise expressly provided for by the legislation of Ukraine.

10. Other conditions

10.1. This Agreement is concluded on the territory of Ukraine and is governed by the current legislation of Ukraine, in particular the Civil Code of Ukraine, the Law of Ukraine "On Protection of Consumer Rights", the Law of Ukraine "On Protection of Personal Data", the Law of Ukraine "On Electronic Commerce".

10.2. All disputes arising between the Customer and the Contractor shall be resolved through negotiations. In the event of failure to reach an agreement, the dispute shall be resolved in court in accordance with the current legislation of Ukraine.

10.3. If any provision of this Agreement is declared invalid or unenforceable, this shall not affect the validity of the other provisions of the Agreement.

10.4. Failure or untimely exercise by any of the Parties of their rights under this Agreement does not constitute a waiver of such rights in the future.

10.5. All appendices, rules, service descriptions and other materials posted on the Site are an integral part of this Agreement.

Address and details of the Contractor:

FOP BILYAVSKA OLEKSANDRA DMITRIVNA

03127, Kyiv, Holosiivskyi district, Holosiivskyi Ave., building 114, apt. 63

Account number UA573052990000026006021005973 in JSC "PRIVATBANK"

MFO 305299

TIN 3135515889

The public offer to conclude a contract for the purchase and sale of goods was approved as of April 17, 2026.